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FAQ: General

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Do you have full size cakes ready for purchase at the bake shop?

We do not have full size cakes at the bake shop.

Why don't you make full size cakes anymore?

During the COVID19 pandemic, we were forced to put making cakes on hold due to shortages in labour. As the pandemic continued, like many others, we had a chance to evaluate our offerings and came to the conclusion that full size cakes no longer fit our scope of offerings. Effective April 2020, we will no longer make full size cakes available at the retail level. We will continue to make cakes available for weddings only.

Moving forward, we continue on focusing on our amazing cupcakes and single serve desserts. We understand that this may not be ideal for every celebration you are planning and hope that you can source cakes from another bakery. Then think of getting our cupcakes when the situation calls for it and come to see us.

Do I need to preorder my cupcakes?

No, not necessarily. We are a full service bake shop, and as such we have a beautiful store front that you can visit five days a week (please see our contact page for information on hours and location address) and purchase whatever catches your fancy – be it a single cupcake or multiple dozens. If you require more than three dozen of any one flavour, we do suggest you preorder. Simply give us a call – we would be glad to chat with you.

How do I place my order?

We do not take orders over email/facebook or the contact page on this website. Please call the shop directly or visit in person to ensure you are taken care of properly. When ordering in person, a 50% non-refundable deposit is required on all custom orders. Orders taken over the phone require a credit card number to secure the order. The credit card will only be processed if the order is not picked up.

How do I cancel my order?

We require a minimum notice of 48 hours. Please call or visit the shop in person. Your deposit is non-refundable.

Do you offer delivery?

There are two ways to get our baked goods delivered to your door: UberEats or our contracted delivery service.

For UberEats, please visit the UberEats page for Tiny Cakes.

For our contracted delivery service, please call the bake shop or use our online order form to arrange for delivery. The delivery service we use, operates within the Region of Waterloo plus surrounding areas. Fees vary based on distance. Please see the fee table below.

Cambridge: $7.00 + HST
Kitchener: $20.00 + HST
Waterloo: $25.00 + HST
Ayr: $15.00 + HST
Brantford: $30.00 + HST
Guelph: $25.00 + HST
Do you offer volume discounts?

The only items we offer volume pricing on are cupcakes. Pricing varies with orders of 6 to 11 and 12 plus cupcakes. Please check the cupcake menu pages to see the pricing breakdown.

All other items are already priced to reflect the maximum value to you, our customer.

If you are planning a large event and have budgetary constraints, please talk to us as we will most likely be able to suggest ways for you to stay on budget.

How long will your cupcakes keep?

If cared for properly, peak freshness can be expected within three days of purchase. After the three days, the cupcakes are perfectly fine to consume, although you may experience some moisture loss.

How do I care for my Tiny Cakes?

The single largest enemy is free moving air. That being said, if you are not going to enjoy your Tiny Cakes the day you purchased them, please store in an air tight container (e.g. tupperware) in your refrigerator. All of our cupcakes are best enjoyed at room temperature, therefore, please make sure you allow the cupcakes to sit out for about 15 to 20 minutes. There is nothing wrong with a cold cupcake, but some things are best enjoyed at room temperature – like a good wine or cheese.

Can I freeze your cupcakes?

In the unlikely event that you have any left over cupcakes, yes they can be frozen. Place them in an air tight container and place in freezer. When you are ready to enjoy them again, let them defrost in the refrigerator overnight, then allow to come to room temperature as in the previous scenario.

Do you do gluten/nut/sugar free or vegan baking?

We are a classic bakery, and although we can accommodate gluten free and nut free requests – please understand that we do not have a separate kitchen to accommodate allergy specific baking. While we do our best to keep ingredients separate, we cannot guarantee with a 100% certainty that the finished product is completely allergen free.

We do not do sugar free baking at this point, as we have yet to find a sugar substitute that we like. We do have a few lower sugar options. Please call the shop for details.

We no longer do vegan baking.

Do you do birthday parties?

We are not setup to accommodate the general public inside our commercial kitchen.

What type of payment do you accept?

We accept cash, Interac, Visa and MasterCard.

Do you do custom decorations for cupcakes?

Custom decorations include change in sprinkles/dragees and icing colour changes for some cupcakes.

Do you make cakes like the ones you see on The Food Network?

We are bakers, not “cakers.” While we are more than capable, cakes of that nature are not our focus.

What Feature Cupcakes will you have on a particular day?

We don’t know as we do not decide ahead of time. We decide the morning of. The easiest way to find out is to check our Facebook feed for status updates. We post religiously. You can also get a peak on our front page as it displays the feed for you. Alternatively, you can sign up for our mailing list that will deliver an email with that information right to your inbox.

Can I pre order any of the Feature cupcakes?

Yes you can. The only caveat is that, for most features, you have to order a minimum of a dozen (12) of one flavour. Please check the feature cupcake menu and look at a specific cupcake under the “Additional Information” tab to see if a particular cupcake is subject to the dozen rule. Alternatively, you can call the bake shop to find out if the feature you would like to preorder is subject to this rule.

How much notice do you require for customized orders?

We can typically accommodate orders with as little as 24 hours notice for cupcake orders and 48 hours notice for cake orders.  The more time you give yourself the better.

Can I bring a cake for you to finish icing?

No. Frankly, we are surprised that you would ask.