General FAQ

Do you have cakes ready for purchase at the shop?

All of our cakes are made to order, and therefore you will not find any ready made. We can typically accommodate orders with as little as 48 hours notice (order has to be placed before noon) – please call the shop for details. Please note that cake orders for Saturday pickup are cut off on Thursdays at noon.

Do I need to preorder my cupcakes?

No, not necessarily. We are a full service bake shop, and as such we have a beautiful store front that you can visit five days a week (please see our contact page for information on hours and location address) and purchase whatever catches your fancy – be it a single cupcake or multiple dozens. If you require more than three dozen of any one flavour, we do suggest you preorder. Simply give us a call – we would be glad to chat with you.

How do I place my order?

We do not take orders over email/facebook or the contact page on this website. Please call the shop directly or visit in person to ensure you are taken care of properly. When ordering in person, a 50% non-refundable deposit is required on all custom orders. Orders taken over the phone require a credit card number to secure the order. The credit card will only be processed if the order is not picked up.

How do I cancel my order?

We require a minimum notice of 48 hours. Please call or visit the shop in person. Your deposit is non-refundable.

Do you do slab cakes?

No we do not. We believe cakes should be round and as such we make ours in three different sizes: 6″, 8″ and 10″. See our menu for cake ideas. For larger functions we recommend cupcakes! There is no need to cut anything, worry about forks and plates, and this way you can have a variety of flavours to make everyone happy 🙂

Do you deliver?

Yes we do. We use a delivery service that operates just inside Cambridge city limits. Please call the shop for details.

Do you offer volume discounts?

No. We do not have a magic cupcake machine. Each of our treats is made by hand. Preparing 700 cupcakes takes 7 times longer than preparing a 100 cupcakes. We believe that we are already offering our customers the best value possible.

If you are planning a large event and have budgetary constraints, please talk to us as we will most likely be able to suggest ways for you to stay on budget.

How long will a Tiny Cakes cupcake keep?

If cared for properly, three days.

How do I care for my Tiny Cakes?

The single largest enemy is free moving air. That being said, if you are not going to enjoy your Tiny Cakes the day you purchased them, please store in an air tight container (e.g. tupperware) in your refrigerator. All of our cupcakes are best enjoyed at room temperature, therefore, please make sure you allow the cupcakes to sit out for about 15 to 20 minutes. There is nothing wrong with a cold cupcake, but some things are best enjoyed at room temperature – like a good wine or cheese.

Can I freeze your cupcakes?

In the unlikely event that you have any left over cupcakes, yes they can be frozen. Place them in an air tight container and place in freezer. When you are ready to enjoy them again, let them defrost in the refrigerator overnight, then allow to come to room temperature as in the previous scenario.

Do you do gluten/nut/sugar free or vegan?

We are a classic bakery, and although we can accommodate gluten free and nut free requests – please understand that we do not have a separate kitchen to accommodate allergy specific baking. While we do our best to keep ingredients separate, we cannot guarantee with a 100% certainty that the finished product is completely allergen free.

We do not do sugar free baking at this point, as we have yet to find a sugar substitute that we like. We do have a few lower sugar options. Please call the shop for details.

We no longer do vegan baking.

Do you do birthday parties?

We are not setup to accommodate the general public inside our commercial kitchen.

What type of payment do you accept?

We accept cash, Interac, Visa and MasterCard.

Do you do custom decorations for cupcakes/cakes?

Custom decorations include change in sprinkles/dragees and icing colour changes for some cupcakes.

Do you make cakes like you see on the Food Network?

We are bakers, not “cakers.” While we are more than capable, cakes of that nature are not our focus.

What features will you have on a particular day?

We don’t know as we do not decide ahead of time. We decide the morning of. The easiest way to find out is to check our Facebook feed for status updates. We post religiously. You can also get a peak on our front page as it displays the feed for you.

Can I preorder any of the feature flavours?

Yes you can. The only caveat is that, for most features, you have to order a minimum of a dozen (12) of one flavour. Please call the bake shop to find out if the feature you would like to preorder is subject to this rule.

How much notice do you require for customized orders?

We can typically accommodate orders with as little as 24 hours notice for cupcake orders and 48 hours notice for cake orders.  The more time you give yourself the better.

Can I bring in a cake for you to finish icing?

No. Frankly, we are surprised that you would ask.